KB3102429 causes Crystal Report export to PDF to fail

Like yesterday, it seems that another update is rolled out that will break your clients that using the export function of Crystal Reports to PDF. This time it is “Update that supports Azerbaijani Manat and Georgian Lari currency symbols in Windows” (KB3102429). It was released for download on November, 17, but rolled out during the December, 8 patch day.

Ben Dafydd Gillard has posted on the Microsoft Community and seems to found the problem is within the font updates, especially the version :

Problem observed with v6.88 of both of those fonts, included in KB3102429, installation of which definitely caused the problem. (I suppose it is possible it’s not the font files causing the problem but some other file included in the update. I have not tested that.)

Previous v6.87 of both fonts worked fine. V6.90 of both fonts (Windows 10) also seem to work fine. We had a similar problem with TNR v6.85 (initial Windows 8.1 release) but it seems to have been fixed by v6.87. KB3102429 has different versions of fonts for Windows 7. I have not yet tried to reproduce the problem on Windows 7 but I have seen reports that this update does cause a similar problem on Windows 7.

A workaround is to replace the TNR and Arial fonts in the report with other fonts, at design time or runtime. I can confirm that uninstalling KB3102429 reverted to v6.87 of both fonts and solved the problem for me.

He also refer to the SAP Forum for more information.

So uninstall of update with KB3102429 seems to fix the problem for now. You remove this update with the following steps:

Windows 10

  1. Go to Start, enter View Installed Updates in the Search Windows box, and then press Enter.
  2. In the list of updates, locate and then select update KB3102429, and then select Uninstall.

Windows 8 and Windows 8.1

  1. Swipe in from the right edge of the screen, and then select Search. If you’re using a mouse, point to the lower-right corner of the screen, and then select Search.
  2. Enter windows update, select Windows Update, and then select Installed Updates.
  3. In the list of updates, locate and then select update KB3102429, and then select Uninstall.

Windows 7, Windows Vista and Windows XP

  1. Go to Start, enter Run, and then select Run.
  2. Enter Appwiz.cpl, and then select OK.
  3. Use one of the following procedures, depending on the operating system that you’re running.
    1. Windows 7 and Windows Vista
      1. Select View installed updates.
      2. In the list of updates, locate and select update KB3102429, and then select Uninstall.
    2. Windows XP
      1. Select the Show updates check box.
      2. In the list of updates, locate and select update KB3102429, and then select Remove.

Sorry this time no msiexec script to uninstall it in large deployments, but you can still script it with wusa:

  • Humberto

    After uninstalling KB3102429 export to PDF problem is resolved.

  • Brad

    Do you need to reboot? For PDF export functionality to return?

    • BVucinec

      Yes, I did reboot the computer.

  • currobg

    Increiblemente funciona. No se que tendra que ver Azerbaijani Manat and Georgian Lari currency symbols con Crystal Reports pero funciona.

    Y es increible que Microsoft cometa estos errores y deje sin funcionar aplicaciones por todo el mundo

  • Guillermo Garcia

    Good day, I have the same problem, but now is in Windows Server 2008 R2. You know what happens? On Windows 7 the trouble is controled.

    • The same update is also available on Windows Server 2008 R2, have you checked that it is not installed on the server?

  • Alainle5

    Does SAP expect to release a patch or is the solution to wait for an MS patch?

    • As it seems SAP can’t handle the new fonts in the patch I would say that SAP need to update. A SAP employee says on the SAP forum that the R&D team has the issue on their radar.

  • Jon Glick

    This update doesn’t apply to Windows 10, and I’ve confirmed that it isn’t on our Windows 10 machines, but we are now getting the same error with Crystal. Is there another update for Windows 10 that updates those same fonts?

  • Alex

    Thanks, uninstalling KB3102429 on Windows Server 2008 R2 resolved the problem for our web site which generated crystal report and was not able to export it to PDF.

  • Luis Castelat


  • crystalexport8

    Thank You for information!!! for more information : http://www.blog.crystalexport.com