BSOD on systems with hybrid videocards

It’s always fun to do some bugcheck analysis for customers. This time a customer with a BSOD and stopcode 0x00000050. You can find the Bugcheck Analysis reports later in this post.

It seems a “Platform Update for Windows 7” causes this problem if the system has hybrid videocards. And on the page only Dell, HP, Lenovo and Sony systems listed, but probably there are more systems affected with this update.

A fix is also available by Microsoft in KB2834140, install this along with the latest videocard drivers for your system.

This update fixes the following issue in Windows 7 Service Pack 1 (SP1) and Windows Server 2008 R2 SP1:

Assume that you install update 2670838 on a computer that is running Windows 7 Service Pack 1 (SP1) or Windows Server 2008 R2 SP1. You have a combination of Intel and AMD video cards in a hybrid configuration on the computer. In this situation, the computer intermittently crashes. Additionally, you receive the following Stop error message:
STOP: 0x00000050 (parameter1, parameter2, parameter3, parameter4)

This Stop error includes the "PAGE_FAULT_IN_NONPAGED_AREA" text and the Igdpmd64.sys or Igdpmd32.sys file name.

The Bugcheck Analysis, note the two drivers in Bugcheck #2: